![]() DO NOT fill in a payment amount instead just highlight (not checkmark) the outstanding check payment amount as listed in the open invoices list, then click on “Discounts & Credits” listed as one of the button items towards the top.Highlight the customer in the customer list, then click on “New Transaction” (at the top of the customer list, not in the company menu list) and choose, “Receive Payments”.HOWEVER, you still need to apply this check refund to the overpayment credit otherwise these two line items will always appear as open. Now, if you look at this customer’s AR balance, this check refund should be reflected here.If this field does not exist, then you may have to change a company preference setting. ![]()
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